FAQ
Please contact us for any other queries
How do the cocktail infusions work?
Fill your jar, chill overnight, shake and strain, top up with a mixer and enjoy! Head over here for a more detailed explanation.
Where do you source your produce from?
We pride ourselves on using local produce where possible across our cocktail infusions and garnishes range. A lot of our fruit comes from backyard orchids and local farms.
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Some items are nearly impossible to source locally grown or even in Australia (for example; cinnamon quills and other spices) but you can be sure all our fruit is grown in Australia and then hand sliced and dried in the Central West.
Can you make a custom cocktail?
We'd love to make something special just for you. If you have a celebration or need a unique gift, we offer custom cocktail infusion kits in your choice of size. We can work with you to create a bespoke recipe and also personalise the label and gift wrap for you too!
For our custom cocktails, a minimum order quantity of 10 applies, reach out for more info.
Why are your items made-to-order?
You can be sure you will always receive the freshest produce this way. Please allow 2-5 days for your order to be made, if you need your order sooner, please reach out and we will do our best to fast-track it for you.
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We sometimes keep a small supply of items, but generally, you can be sure your item has been made especially for you.
Do you offer gift wrapping and/or gift messages?
Yes, of course! We love to give gifts!
Please let us know in the comments section of the checkout page if your order is a gift and we will gift wrap and add your message.
We don't include packing slips or invoices in our orders, they will be sent to the email provided.
What are your payment options?
We accept credit cards and PayPal.  Orders cannot be fulfilled without payment upfront.
What is your return policy?
We want you to love our products as much as we do.
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Whilst we cannot offer exchanges or refunds due to the made-to-order nature of our small business, if you're not satisfied please contact us and we will endeavour to come to a solution for you.
Interested in becoming a stockist?
Reach out here for more info and a wholesale list.
Shipping & Delivery
For in-stock items only - we offer same-day (or specific day) hand delivery to Lithgow and surrounding areas for all those last-minute gifts.
We may also be able to offer same-day hand delivery from Penrith to Bathurst - please contact us for availability and pricing.
For all other deliveries, we use Australia Post, just select that option at checkout.
Sorry, we do not offer international shipping outside Australia.
How do you ship your products?
We are very conscious of our environmental footprint - that's why we only use reusable glass jars and home-compostable packaging!
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Our orders are shipped in cardboard boxes with protective paper inside.
LOCAL DELIVERY (LITHGOW & SURROUNDING AREAS) ONLY:
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What time will my item be delivered?
We hand deliver orders between 8am and 6pm on your chosen day. We cannot always guarantee a specific time but will try our best to work within your prefered window if given.